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COLLECTIONS SPECIALIST
Newtown Square, PA
SUMMARY OF POSITION: This position is in charge of account receivable assets by ensuring timely and accurate reimbursement for assigned products.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Resolves past-due account balances with customer accounts.
Identifies and contacts past-due account holders by telephone or in writing and requests payment to bring account current.
Establishes alternative payment plan or other process for payment of past-due accounts.
Maintains process for follow up with customer accounts.
Researches Accounts Receivable histories.
Resolves account discrepancies, deductions and uncollectible accounts, and prepares adjustments or write-offs and refunds for approval as necessary. Attaches backup documentation for justification of adjustment.
If assigned by a supervisor, posts write-offs to the system.
Maintains accurate and complex records concerning collection activity on all accounts. Documents all account activity in system notes.
Provides assistance to customers in answering inquiries regarding their billing statement.
Completes all weekly/monthly reports according to schedule.
Provides excellent customer service to all external and internal customers.
Addresses problems as they occur.
Protects organization's value by keeping information confidential.
Other duties as assigned.
REQUIREMENTS:
Education: BS/BA with concentration in Accounting or equivalent experience.
2-3 years collection experience.
Enthusiastic team player with a positive attitude and winning track record.
Self-starter capable of delivering on goals with minimal supervision.
Excellent presentation/communication/influencing/negotiating skills, both written and verbal, required.
Proficient with operating a personal computer and use of MS Excel/Word/Outlook and other required programs.
High level of personal motivation.
Ability to work in a fast-paced environment.
Knowledge of commercial credit bureau reports and credit scoring.
Knowledge of the Equal Credit Opportunity Act and Fair Credit Act.
Knowledge of Electronic Data Interchange (EDI) process.
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LABORATORY TECHNICIAN
Newtown Square, PA/Simi Valley, CA
SUMMARY OF POSITION: This position requires the manufacturing of homeopathic medicines. As the Lab Tech, you will be responsible for the maintenance of the equipment in the laboratory, as well as keeping accurate tracknig of laboratory supplies and carrying out manufacturing processes accurately and reliably to reach our high standard of quality.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assures batch records are completed accurately and efficiently.
Responsible for manufacturing and packaging multi-dose tubes, unit-dose tubes and liquid products according to procedures.
Accurately tracks laboratory supplies based on procedures.
Restocks laboratory supplies to ensure proper manufacturing in a timely manner.
Analyzes, troubleshoots and records data.
Reports any possible cause of disorganization or delay to your Team Leader.
Contributes to the team effort by performing other job-related duties as assigned.
REQUIREMENTS:
Education: high school diploma or equivalent
Requires the ability to read and follow instructions.
Must meet production and accuracy standards according to FDA standards.
Being able to work in a high production, deadline-oriented environment.
Must be a team player who can also be productive independently.
Ability to learn and apply new experimental techniques.
Good technical skills and working familiarity with laboratory procedures and processes.
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ORDER PROCESSING TEAM LEADER
Simi Valley, CA
SUMMARY OF POSITION: Maintaining a highly motivated staff of employees and supervises employees who operate assigned stations along a processing line.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversees the interviewing, hiring and orientation of warehouse staff.
Responsible for training warehouse emplolyees, and for developing and implementing operations and policies.
Conducts annual Performance and Development Conferences (PDCs) or on an "as needed basis," monitors an individual's objectives and progress and ensures regular "Follow Up" meetings.
Motivates, encourages, and provides feedback to staff and helps establish career paths.
Actively encourages interdepartemental communication and cooperation.
Addresses concerns, determines corrective actions and acts on the resolution. Seeks assistance in resolution if the issue is outside of scope and/or capabilities.
Reports progress and problems to management.
Maintains compliance with FDA and other regulations through implementation of company SOPs.
Participates in Team Leader meetings.
Communicates with colleagues in corresponding branch on operational issues.
Oversees daily operation of order processing and shipping department.
Dispatches daily orders for assemble/selection.
Ensures that daily goals are met.
Supervises and verifies order accuracy of orders picked from stock.
Inspects all materials for damages or defects.
Supervises Inventory Control duties such as assessing reordering levels, security stocks and frequency of orders, and maintaining freight cost related to inventory at minimal level.
Shipping and receiving of incoming returns and orders.
Evaluates current processes and methods used in the warehouse and looks for ways to improve productivity within the group. Designs and implements systems to address specific problems with regard to all group functions.
Demonstrates good judgment and creative problem-solving in trouble-shooting and identifying process improvement opportunities and techniques.
Demonstrates project responsibility and leadership.
Demonstrates and applies a general understanding of different communication preferences within their work group as well as others they interact with.
Weekly review of employees' time cards on ADP time and labor management system.
Communicates daily with employees to reinforce corporate safety practices.
Works in a collaborative manner with management staff at both corporate and local level.
REQUIREMENTS:
Education: High school diploma or equivalent.
Requires the ability to read and follow instructions.
5-7 years of experience in a leadership role.
Must be a team player, analytical thinker and quality-oriented.
Ability to organize workload and staffing in a small team.
Demonstrated ability to multi-task and respond with flexibility and a sense of urgency to business needs in a pressured environment while sustaining high levels of quality and service standards.
High level of interpersonal skills including excellent written and verbal communication skills and the ability to build strong alliances with team members and across lines to other operational individuals and teams.
Exceptional attention to detail, as demonstrated through consistently accurate work.
Computer proficiency: Experienced, with developing and presenting data in MS Excel and Word.
Demonstrated problem-solving and negotiation skills.
Ability to travel domestically (primarily) and internationally (occasionally) locations (up to 20% travel required), which may include overnight and/or weekend travel.
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INSIDE MEDICAL SALES REPRESENTATIVE
Newtown Square, PA, and Simi Valley, CA
SUMMARY OF POSITION: Interfaces via telephone with professional customers and potential professionals to increase sales volume in the assigned territory while continuing superior customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responds to incoming calls from the target customers and makes outbound calls to the target customers.
Ability to make 20+ outbound calls daily to physician specialties (database provided).
Engages target in detailed informational/promotional product discussions.
Verifies applicable information required for each interaction.
Completes data entry to include details of targets' responses, notes and follow through actions.
Exceeds revenue and sales goals.
Assists and supports the medical consultant team via the phone.
Prepares sales offers, proposals, product presentations, as well as general sales activity.
Retains and increases revenue of existing accounts.
Reviews all orders to forecast additional customer needs.
Participates in trade show activities, which requires travel.
Observes the high quality of ethical standards in presentations, proposals, and over representation of the company, including professional image and appearance.
Maintains accurate and up-to-date "open door" files in computer system.
Maintains adequate supply of product samples and literature.
Adheres to pricing guidelines established.
Other duties as assigned.
REQUIREMENTS:
Education: High school diploma or equivalent.
Enthusiastic team player with a positive attitude and winning track record.
1-2 years of experience in cold calling sales.
1-2 years Customer Service experience.
Selling/closing across all organizational levels.
All forms of inside sales backgrounds - making outbound calls.
Self-starter capable of delivering on goals with minimal supervision.
Excellent presentation/communication/influencing/negotiating skills, both written and verbal, required.
Proficient with operating a personal computer and use of MS Excel/Word/Outlook /PowerPoint and other required programs.
Energetic, compelling, and professional sales presence using e-mail and phone.
Entry level as well as prior sales experience.
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